We encourage a great deal of participation from parents in nursery life. We are always keen to discuss the development of your child, to respond to your concerns or simply to share the details of your child’s day.

Parents need to know as much about their child’s day at nursery as possible.  Our staff endeavor to inform parents of their child’s activities and achievements as much as possible at the start and close of the day and through Daily Report sheets and verbal hand-overs. The Daily Reports are a record of your child’s activities during their day, their feeding, sleeping and nappy change pattern. For the children in the Bluebell group, staff will verbally hand-over all the information about your child’s day.

Quarterly newsletters inform parents of current events, achievements and extra-curricular activities.

So that you can get to know each of our staff more personally, we have personal profiles of all the staff in the conservatory for parents to view.

We also have a facebook page that parents and carers can see regular pictures of what the children get up to each day. As well as any information regarding events happening in the nursery.

We aim to provide a service of the highest quality in all aspects of our work. We are happy to receive views and comments from parents about our provision, so that the service may be improved if necessary. We provide comment cards in the conservatory and send out parents' questionnaires annually to help monitor our service.

Complaints

If you do have an issue that you would like to raise, talking to a member of staff, your child's key worker or room leader should address your issues immediately.  However if you require further assistance you are welcome to speak to a senior member of staff or the Manager and we will attempt to resolve your issue in a constructive way as soon as possible.  

In the unlikely event that our staff are unable to satisfactory resolve an issue,  we are registered with the Care and Social Services Inspectorate of Wales, and parents are able to contact them directly should you feel your complaint has not been resolved.

CIW

Welsh Assembly Government

Government Buildings

Picton Terrace

Carmarthen

SA31 3BT

The CIW reviews our nursery annually and copies of the reports are available to read if required. Parents can access reports on their website:

www.careinspectorate.wales